Bots, artificial intelligence, and messaging in customer support offer an 8.6 percent increase in profit margin per customer. For a closer look at the long-term implications of automation, how to invest in the brave new world of work, and more, don’t miss this VB Live event!
“There are fundamental changes going on in customer experience delivery,” says Peter Ryan, principal analyst at Ryan Strategic Advisory. “No sector is going to be immune from this.”
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